First, login your account with username and password. Next, you will see you are in My Account Dashboard. Look at Recent Orders. When one of your orders status has became “Completed”, click on view order to view more details of that particular order.

When you are in the order page, scroll down to bottom until you find Track your order. Click it and a new window will appear where you can see the tracking code.

Copy the tracking code and paste in the tracking website (depends on country), e.g. poslaju (Malaysian EMS service) at http://202.185.150.100/emstrack/search.asp

What does the status mean?

Pending
Once you have filled up all your info and place the order, your order status will be Pending. Pending means we are waiting for you to make the payment and notify us with a proof of payment.

Processing
Your payment has been received.

Pack ready to ship
Your order is packed in the box and ready to be handed to post office on the next working day. However, the submission time/day to post office on the next working day is subjective due to unexpected public holiday, natural disaster,etc.

Pending Payment
This will only occurred when the customer had a problem while making payment via paypal.

Ready for collection
Your order are ready to be collected at appointed venue.

Complete
Your order is on the way to your house. Please allow 1-2 days for them to deliver to your doorstep. You can check the tracking code by login into your account. If you haven't received your order, please call Poslaju at 1-300-300-300 and provide the tracking code to them.

Cancelled
This status carries 2 meanings. The first mean is your order most probably was cancelled due to 3 days term policy. If you did not notify us back with proof of payment within 3 days upon

If you have encounter any problems or inquiries do feel free to contact us via sales@28spin.com