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Frequently Asked Questions
- When I get the yoyo if I bank in today
- Your order will be sent on the next day if the payment is received today (excluding Weekends)
- Aprox 1 - 5 working days (Semenanjung Malaysia) & 2 - 6 working days (Sabah & Sarawak)
- For international orders please email sales@28spin.com
- What is bank-in slip/receipt?
- If you bank in via deposit machine in the bank, the deposit machine will issue you a receipt. That receipt is the proof of payment
- If you bank in via cheque, the bank will issue you a receipt. That receipt is the proof of payment.
- If you bank in via CIMBclicks or PBebanking, please print screen the successful transaction and send it to us as a proof of payment. You can notify us via CIMBclicks by putting the email in the notification box.
- If you bank in via any bank, the bank will give you a customer copy of deposit slip. That is the bank-in slip.
- How to send the slip/receipt?
- You can scan the receipt and email it to us, or
- You can snap a photo and email it to us. Make sure the photo is clear and sharp, else we will not accept it.
- How long you need to receive the payment?
- If you bank in via cheque, we will receive the payment after 2-3 working days
- If you bank in via bank or bank deposit machine, we will receive it within 1 day
- If you are transferring/banking in the payment from other banks (such as RHB, Maybank,etc), we will receive the payment after 2-3 working days
- Have a question regarding your orders or something ?
- Send us an email to sales@28spin.com
- I want to return an item i purchase for warranty, what should i do ?
- Send us an email to info@28spin.com, and we will advice from there.
- What if I don’t send any bank slip or receipt to 28spin even I already made the payment?
- We will not send out your order until you notify us with a proof of payment (a copy of bank slip/receipt)
